Homestay Policies and Rules

Bookings and Payments

Deposit Payment: 15% Deposit Payment is required at booking.

Payment Methods: Accepted options (credit cards, PayPal, bank transfer, etc.).

Cancellations:

• Deadline for free cancellation is 45 or more days prior to the start of the check-in date.
• 50% refund on the deposit payment is more than 30 days prior to the start of the check-in date.
• Rescheduling stays is at the discretion of the Homestay owners

Length of Stay

Minimum/Maximum Duration: 3 nights stay minimum and maximum length of 2 weeks stay

Check-In and Check-Out: Check in time is 3 pm and check out time 11 am. Guests are required to inform the host of late arrivals after 9pm.

What’s Included:

Meals – daily basic breakfast, selected cultural meals

Basic services: Wi-Fi, cleaning.

Access to common areas like the kitchen, living room and patio.

House Rules

Respect and Quiet Hours

• Guests are expected to maintain a respectful and peaceful environment that allows everyone in the home to enjoy their stay.
• Guests should consider the host family’s routines and preferences while staying.

• Quiet hours are from 10:00 PM to 8:00 AM.
• Avoid loud conversations, music, or television during quiet hours.
• Use headphones for personal entertainment if needed.
• Refrain from activities that cause noise, such as rearranging furniture or heavy cleaning.
• Exceptions to the quiet hours are permitted during planned late arrivals or cultural events.

Respecting Shared and Private Spaces:

• Be considerate when using shared spaces, especially early in the morning or late at night.
• Avoid shouting or loud laughter in areas like the living room or kitchen.
• Guests should respect the privacy of host family members by not entering their private rooms without permission.

Guests and Visitors

• Guests can invite visitors and under the conditions that the visitors are under their supervision at all time, and the visitors must leave before quiet hours begin.
• Overnight guests are not allowed.

Celebrations and Special Occasions

• If the host plans to host gatherings, they are required to inform guests in advance.
• Guests should seek approval before hosting any celebrations and adhere to house rules.

Conflict Resolution

• Guests are encouraged to communicate with the host if they experience disturbances or have concerns about noise.
• If the quiet hours policy is not followed, the host will first initiate a polite reminder, followed by a more formal discussion if necessary.

Use of Spaces

• Guests have access to the following areas in the house – living room, kitchen, guest bedroom and the main patio.
• The following areas are off-limits – private host bedrooms, patio, office, and storage spaces).
• Guests are expected to keep shared spaces tidy after use.
• Guests are permitted to prepare their own meals and are expected to wash their own dishes, cooking equipment after meals, and clean up their own spills.

• Designated refrigerator and kitchen cabinet space will be provided for guests’ groceries or personal food items.
• Instructions and restrictions on using kitchen appliances such as stoves, ovens, microwaves, air fryers will be provided.
• Guests should leave the bathroom clean after use.
• Toiletries (soap, shampoo, towels) will be provided. 

Laundry Facilities

• A washing machine will be available for guest use. Guests can do laundry once per week
• Guests can hang clothes indoors in the laundry patio area.

Living Room/Common Spaces

• Common areas are open until 11 PM”).
• Acceptable activities include reading, watching TV and listening to music at a reasonable volume.
• Guests will be provided space to store personal items in their private bedroom.
• Shoes or sandals can be worn indoors.

Outdoor Spaces

• Guests are allowed to use the main patio area
• Smoking is not allowed on the property

*Hosts are available to assist with understanding or navigating shared spaces.

Language Learning

Class Schedules: Daily 2 hours classes in the morning.

Cultural Activities: Include participation in organized events or excursions.

Health and Safety

Emergency Contacts: Host family will provide the clients with contact details. Guests are recommended to provide the host with local emergency contact info.

Hygiene: Guests are expected to keep shared spaces tidy after use.

Pet Policy (if applicable)

Host Family Pets: Please be advised that there are two very social and friendly resident cats. Due to potential conflicts with the host’s pets, other pets are not allowed on the property.

Privacy Policy

Personal Information Policy

a. Purpose of Collecting Information

• To manage bookings and provide personalized experiences.
• To communicate with guests about their stay.
• To comply with local regulations, such as registering guests for tax or legal purposes.

b. Types of Information Collected:

• Name, contact information (email, phone).
• Travel details (arrival and departure dates).
• Preferences – dietary restrictions, allergies

c. How We Use Your Information

• Process bookings and reservations.
• Coordinate logistics – airport pickups, special requests
• Tailor services to meet guest needs, such as language lessons or cultural activities.
• Send booking confirmations, updates, or important announcements.
• Respond to inquiries or concerns.

d. Sharing Information

• Guest information is shared with:
  • Payment processors for online transactions.
  • Local authorities for legal compliance.
  • Trusted service providers such as tour guides and transportation services.
• Any third party receiving guest information will adhere to confidentiality standards.

d. Data Security

• Secure storage of personal information with limited access.
• Regular monitoring to prevent unauthorized access.
• Guests are advised to avoid sharing sensitive information via unsecured methods

e. Guest Rights

• Guests may request a copy of the information you have collected about them.
• Guests can request corrections to inaccurate or incomplete information.
• Guests can opt out of marketing emails or other non-essential communications.

f. Data Retention

• We retain booking details for one year after the stay for administrative purposes.
• Guests can request data deletion via our support contact form.

g. Cookies and Online Tracking

• We use cookies on our website for the purposes of enhancing the user experience.

h. Legal Compliance

Guests are encouraged to reach out to our support team with questions or concerns about data privacy.

We adhere to relevant privacy laws of the General Data Protection Regulation (GDPR) or local equivalents.

Terms and Conditions

Social Media Confidentiality Policy:

a. Respecting Privacy

• Guests are required to respect the privacy of the host family and other guests when posting on social media.
• Avoid sharing photos or videos of the host family, other guests, or the home without explicit permission.
• Guests should refrain from sharing the exact address or identifiable location details of the homestay.

b. Consent for Media Sharing

• Guests must seek consent from the host family before posting any media (photos, videos, etc.) that feature them or their property.
• If group activities or excursions are organized, clarify whether photos or videos from these events can be shared.

c. Content Guidelines

• Guests are encouraged to share their experiences positively and respectfully.
• Avoid sharing content that could be considered offensive, disrespectful, or misrepresentative of the host family or culture.

d. Social Media Tags and Mentions

• If the homestay has an official social media presence, guests are welcome to tag the business account in posts, with prior approval of shared content.
• Suggest specific hashtags (e.g., #SpanishHomestayExperience) if you want guests to promote their stay publicly.

e. Restrictions on Recording and Streaming

• Guests are not permitted to live stream from the property without prior consent.
• Recording private conversations or interactions without consent is prohibited.

f. Dispute Resolution

• If a guest posts content that violates the policy, the host will request the removal of the content and discuss the situation amicably.
• Repeated or intentional breaches may result in termination of the stay or legal action if necessary.

g. Benefits of Following the Policy

• Emphasize that following these guidelines demonstrates cultural sensitivity and respect for the host family.
• By adhering to the policy, guests contribute to a welcoming and respectful environment for future visitors.

 h. Host Rights to Refuse or Terminate a Stay

Grounds for Refusal or Termination:

• Failure to comply with house rules.
• Disruptive, aggressive, or inappropriate behavior.
• Non-payment or failure to provide necessary booking information.

Termination Process:

In case of termination, the guest may be asked to leave within a reasonable timeframe.

Guests will receive a warning before termination, except in cases of severe violations.